GOOD TO KNOW
Our Policies
Everything you need to know about ordering, shipping, returns, and how we handle your information.
Shipping & Returns
Shipping
We offer free shipping on every order. Orders are processed within 1–2 business days and typically arrive within 3–5 business days once shipped. You'll receive a tracking confirmation by email as soon as your order is on its way.
Returns
We accept returns within 30 days of delivery for unused, unopened products in their original packaging. To start a return, contact us at hello@queenflower.com with your order number, and we'll walk you through the next steps.
Damaged or Incorrect Items
If your order arrives damaged or isn't what you ordered, email us within 7 days of delivery with a photo of the item and we'll make it right at no extra cost to you.
Frequently Asked Questions
Are Queen Flower products suitable for sensitive skin?
Many of our formulas, like our Calendula-infused products, are designed with sensitive skin in mind. If you have specific allergies or concerns, check the ingredient list on each product page or reach out before ordering.
Do you ship internationally?
Yes — we ship worldwide. Delivery times and any applicable customs fees vary by destination.
How do I know which product is right for me?
Our customer care chat can help point you in the right direction based on your skin type and concerns — just click the chat icon in the corner of any page.
Can I change or cancel my order after placing it?
If your order hasn't shipped yet, email us right away at hello@queenflower.com with your order number and we'll do our best to accommodate the change.
What payment methods do you accept?
We accept Visa, Mastercard, PayPal, Apple Pay, and bank transfer for select regions.
Privacy Policy
Last updated: January 2026
We collect only the information needed to process and deliver your order — your name, shipping address, email, and payment details. We never sell your personal information to third parties.
Information We Collect
When you place an order, we collect your contact and shipping details, along with payment information handled securely through our payment providers. If you contact our customer care chat, we retain that conversation to help resolve your question.
How We Use Your Information
Your information is used to fulfill orders, send order and shipping updates, and — if you've opted in — to send you occasional news about new products and offers through The Queen Flower Journal. You can unsubscribe from marketing emails at any time.
Your Rights
You can request a copy of the personal data we hold about you, or ask us to delete it, at any time by emailing hello@queenflower.com.
Terms of Service
Last updated: January 2026
By placing an order with Queen Flower, you agree to the following terms.
Orders & Pricing
All prices are listed in the currency shown at checkout and are subject to change without notice. We reserve the right to refuse or cancel any order at our discretion, including in cases of suspected fraud or pricing errors.
Product Use
Our products are intended for external use only. Discontinue use and consult a healthcare professional if irritation occurs. Patch testing is recommended before first use of any new product.
Limitation of Liability
Queen Flower is not liable for any indirect or incidental damages arising from the use of our products or website, beyond the purchase price of the product in question.